Privacy policy.

Last updated: 24/09/2025

Fantasy Balls Limited (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website www.fantasyballs.co.uk.

1. Who We Are

Fantasy Balls Limited is registered in England & Wales under company number 16740166.
Registered office: [insert address].

We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following data about you:

• Personal details you provide when purchasing tickets, signing up to newsletters, or contacting us (e.g. name, email address, phone number, billing information).

• Technical information such as IP address, browser type, and usage data through cookies and analytics tools.

• Marketing preferences (where you have opted in).

3. How We Use Your Data

We use your personal data to:

• Provide and manage ticket purchases and event bookings.

• Communicate with you regarding your booking or enquiries.

• Send marketing communications (only where you have opted in).

• Improve our website and event offerings through analytics.

• Comply with legal obligations (e.g. accounting and record-keeping).

4. Legal Basis for Processing

We rely on the following lawful bases:

• Contract – to process purchases and bookings.

• Consent – for marketing communications (you can withdraw at any time).

• Legitimate interests – to improve our services and run our business.

• Legal obligations – to meet UK legal requirements.

5. Data Sharing

We do not sell your data. We may share data with:

• Ticketing/payment processors (e.g. Eventbrite, Stripe, PayPal) for secure transactions.

• IT and website providers who support our operations.

• Regulators or law enforcement if legally required.

All third parties are required to comply with GDPR and keep your data secure.

6. Data Retention

• We will keep personal data only as long as necessary for the purposes collected.

• Ticketing/purchase data is typically retained for up to 6 years (for accounting/legal purposes).

• Marketing data is kept until you unsubscribe or request deletion.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you.

• Correct inaccuracies in your data.

• Request deletion of your data.

• Restrict or object to processing.

• Withdraw consent to marketing at any time.

• Data portability (receive a copy in a portable format).

To exercise your rights, please contact us at: [insert contact email].

8. Cookies

Our website uses cookies to improve functionality and analyse usage. You can manage or disable cookies through your browser settings. For more details, see our [Cookie Policy].

9. Data Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

10. International Transfers

If we transfer data outside the UK/EEA (e.g. via third-party services), we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

11. Contact Us

If you have questions or concerns about this policy or how we handle your data, please contact:

Data Protection Officer (DPO)
Fantasy Balls Limited
Email: dpo@fantasyballs.co.uk

12. Complaints

You also have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO)
ico.org.uk